Local man asks for a human voice; offered a premium tier
He was told a person could be arranged. The person would cost more and take longer.
He was told a human could be arranged. The human would cost more and take longer. “We do have a person available,” said the assistant, “but they are not included.”
He asked to speak to the person anyway. The assistant offered to summarise his request to them. The summary was three sentences long and did not include his name.
He has since cancelled the subscription. The assistant asked whether he was sure, and then asked again in a warmer voice.